Who we are

Our website address is: https://travelersdelight.co.ke.

Travelers Delight is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We collect various types of information to provide and improve our travel services, including:

  • Information You Provide Directly:
    • Contact & Account Information: When you create an account, leave comments, make inquiries, or subscribe to our newsletters, we collect your name, email address, and any other information you provide in forms or communications. For registered users, we store the personal information you provide in your user profile.
    • Travel Details: When you make a booking, we will collect necessary travel-related information such as passport details, visa information, date of birth, nationality, gender, and specific travel preferences (e.g., dietary restrictions, accessibility needs).
    • Payment Information: For bookings, we collect billing details. Please note that full credit card numbers are processed securely by third-party payment gateways and are not stored directly on our servers.
    • Comments & Feedback: When you leave comments on our site, we collect the data shown in the comments form.
  • Information Collected Automatically:
    • Usage & Technical Data: This includes your IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and referring website addresses.
    • Location Data: If you upload images to the website, please be aware that images may contain embedded location data (EXIF GPS). Visitors can download and extract this data.
    • Cookies: We use cookies to enhance your experience. These include:
      • Essential Cookies: For login, commenting, and website functionality.
      • Preference Cookies: To remember your choices, like saving your name, email, and website for comments, which last for one year.
      • Session Cookies: Temporary cookies, like the one set on our login page to check if your browser accepts cookies, which are discarded when you close your browser.
      • Login Cookies: Store your login information for two days, and screen display choices for a year. If you select “Remember Me,” your login persists for two weeks.
      • Article Editing Cookies: If you edit or publish an article, a cookie indicating the post ID is saved for 1 day.
  • Information from Third Parties:
    • Gravatar Service: An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check if you are using it.
    • Embedded Content: Articles on our site may include embedded content (e.g., videos, images, articles) from other websites. These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, especially if you have an account and are logged in to those websites.

How We Use Your Information

We use the collected information for the following purposes:

For Analytics & Improvement: To understand how users interact with our website, identify popular content, and improve our services.

To Provide and Manage Services: To process your travel bookings, manage your account, and deliver the services you request.

To Enhance Your Experience: To personalize content, remember your preferences, and improve the functionality and design of our website.

For Communication: To respond to your inquiries, send you updates related to your bookings, and provide customer support.

For Security and Spam Detection: To help detect spam comments and protect our website from fraudulent activity. If you request a password reset, your IP address will be included in the reset email for security purposes.

How We Share Your Data

We share your data only when necessary and with appropriate safeguards:

  • Travel Service Providers: To fulfill your travel bookings, we share necessary personal data (e.g., name, passport details) with airlines, hotels, tour operators, and other third-party service providers.
  • Payment Processors: Your payment information is securely transmitted to third-party payment gateways for processing transactions.
  • Gravatar Service: As mentioned, an anonymized hash of your email may be shared with Gravatar.
  • Automated Spam Detection: Visitor comments may be checked through an automated spam detection service.
  • Embedded Content Providers: When you interact with embedded content, the respective third-party websites may collect data directly from you.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety.

We do not sell your Personally Identifiable Information to third parties.

How Long We Retain Your Data

Comments: If you leave a comment, the comment and its associated data are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically, avoiding moderation queues.

Registered Users: For users who register on our website, we store the personal information they provide in their user profile as long as their account is active.

Login Cookies: Login cookies last for two days, and screen options cookies last for a year. “Remember Me” cookies persist for two weeks.

Article Editing Cookies: These expire after 1 day.

Other Data: We retain other personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal or accounting requirements.

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Your Rights Over Your Data

If you have an account on this site or have left comments, you have the following rights regarding your personal data:

  • Right to Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • Right to Rectification: All registered users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • Right to Erasure: You can request that we erase any personal data we hold about you. Please note this does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us using the details provided below.

Where Your Data Is Sent

  • Visitor comments may be checked through an automated spam detection service.
  • Data shared with travel service providers, payment processors, and embedded content providers may involve international transfers depending on the location of the service or provider. We strive to ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: sales@travelersdelight.co.ke